Q: What are unlocked cell phones?
A: There are two types of cell phones, one is CDMA network based and the other is GSM network based. GSM cell phones are designed to use a SIM card that stores subscriber data. The SIM card is issued by a carrier and provides cell service by activating any phone into which it is inserted. A locked phone, however, will only recognize a SIM card from a particular carrier. If the cell phone is unlocked, it will recognize a SIM card from any carrier. KooBay offers fully unlocked cell phones that can be used with any GSM carriers around the globe.
Q: What is Quad Band?
A: Quad-band generally refers to a cell phone or mobile phone that supports 4 different GSM frequency bands. A quad-band phone will work pretty much anywhere in the world where there is GSM service. KooBay offers quad band unlocked cell phones. Dual band or Tri-band phones like the ones you got from your carrier usually work in a particular country or region.
Q: What is Dual SIM ? Do I need two SIM in order to use the phone ?
A: Refers to a cell phone that supports two SIM cards at the same time. For example, if you have two SIM cards, one from AT&T and other from T-Mobile, you can insert both SIM cards into the cell phones and both will work. You can simply put in one SIM, which is the case for most people.
Q: Can I place an order without a credit card?
A: yes. you can email us what you want to order and we will place the order for you then give you instruction on how to pay through PayPal.
Q: If my browser(IE) is not enabled with Cookie, will I still be able to place an order?
A: NO. Please check your Browser's (IE, Netscape, etc) setting, make sure Cookie is enabled!

If you still have issue placing the order, contact us at (732) 710-4681 or email us at service.koobay@gmail, we can place the order for you then let you review and make payment.
Q: Why can't I add the product to the shopping cart? I am not able to place an order?
A: Please check your Browser (IE, Netscape, etc) setting, make sure Cookie is enabled!

If you still have issue placing the order, contact us at (732) 710-4681 or email us at service.ko obay@gmail, we can place the order for you then let you review and make payment.
Q: How to Enable Cookie in My Browser?
A: For Internet Explorer, goto Tools->Internet Options->Privacy, then move the Arrow down!
Q: After placing the order, can I modify or cancel my order?
A: Yes! But do so before the order status has changed to Confirmed. You can contact us throught email or phone for order modification or cancellation.
Q: What types of payments are accepted on KooBay.com?
A: KooBay acceptes credit card (Visa or Master cards), money order and PayPal! Other type of payment such as wire-transfer is also accepted.

For online credit card payment, payments will appear under the name CNbreeze.com, which is part of KooBay.com service. And customer who placed online orders with KooBay has explicitly agreed to the terms and conditions set forth by KooBay.com
Q: What is this $2.95 handling fee? How is shipping calculated?
A: Regardless of the order size, let it be only one or hundreds of items, a flat handling fee of $2.95 will be applied to each order. All products are shipped using UPS or DHL Global Express with our lowest possible rate. The total shipping cost will depend on the item weight and number of items you ordered. An link is provided during the Checkout to give you an estimate of the total shipping cost.
Q: How long would it take for me to receive the product after placing the order?
A: Except for certain products which will be shipped out from US, most products will be shipped out from China directly via UPS or DHL Global Express, the shipping time is usually 2 to 3 business days.
Q: What carriers do you use to ship the package? Does it require the signature for delivery ?
A: KooBay uses UPS/DHL/EMS, etc to ship packages to our customers. Global shipment usually requires signature for package delivery. Carrier would leave a notice if the customer is not available for signing the package. If for any reasons, customers fail to pick up a package after carrier has left a notice, and causing the package to be returned to original sender, customers are responsible for all associated cost including but not limited to, returning shipping cost, re-entry custom fee, handling fee, etc.
Q: Will I have to pay for customer duties?
A: Some countries outside US may pay duties, please contact your local agency for more info. KooBay is not responsible for any duties though we will try our best to minimize the duties for you. In fact, most of our orders clear the customer without any duties.
Q: Can I place an order without a credit card?
A: yes. you can email us what you want to order and we will place the order for you then give you instruction on how to pay through PayPal.
Q: What types of payments are accepted on KooBay.com?
A: KooBay acceptes credit card (Visa or Master cards), Money Order and PayPal! Other type of payment such as wire-transfer is also accepted.

For online credit card payment, payments will appear under the name CNbreeze.com, which is part of KooBay.com service. Customer who placed online orders with KooBay has explicitly agreed to the terms and conditions set forth by KooBay.com
Q: What types of shipping services are offered by KooBay.com?
A: KooBay offers three types shipping services. Global Expedited service, global standard service and global flat rate service.
Q: If my browser(IE) is not enabled with Cookie, will I still be able to place an order?
A: NO. Please check your Browser's (IE, Netscape, etc) setting, make sure Cookie is enabled!
Q: Why can't I add the product to the shopping cart? I am not able to place an order?
A: Please check your Browser (IE, Netscape, etc) setting, make sure Cookie is enabled!
Q: How to Enable Cookie in My Browser?
A: For Internet Explorer, goto Tools->Internet Options->Privacy, then move the Arrow down!
Q: After placing the order, can I modify or cancel my order?
A: Yes! But do so before the order status has changed to Confirmed. You can contact us throught email or phone for order modification or cancellation.
Q: What is this $2.95 handling fee? How is shipping calculated?
A: Regardless of the order size, let it be only one or hundreds of items, a flat handling fee of $2.95 will be applied to each order. All products are shipped using UPS or DHL Global Express with our lowest possible rate. The total shipping cost will depend on the item weight and number of items you ordered. An link is provided during the Checkout to give you an estimate of the total shipping cost.
Q: How long would it take for me to receive the product after placing the order?
A: Except for certain products which will be shipped out from US, most products will be shipped out from China directly via UPS or DHL Global Express, the shipping time is usually 2 to 3 business days.
Q: Will I have to pay for customer duties?
A: Some countries outside US may pay duties, please contact your local agency for more info. KooBay is not responsible for any duties though we will try our best to minimize the duties for you. In fact, most of our orders clear the customer without any duties.
Q: What's the Return Policy
A: We offer 5 days period for our customers to return the product if the product has a defect or not working properly. You can send it back to us in 5 days for a refund excluding shipping and handling fees provided the product is in it's original mint condition with original packaging. You must contact us first for a RMA number before return the product. Product returned without contacting us first will not be accepted.

If you want to return a product just because you don't like it, you can still do so in 5 days from the date you received it for a refund excluding handling and shipping cost. In addition, a restocking fee of 20% - 30% will be applied. Buyer pay to ship the itme(s) back.

Our products usually carry an one year limited manufacturer warranty. Buyers can send them back for repair or replacement, we will assist in the process between you and the manufacturer, but buyers pay shipping fees in both ways.
Q: If I can't find the product I wanted, what can I do ?
A: Contact us through email with a detailed description of the product you want, we will find it for you.
Q: What if I gave the wrong delivery address in my order?
A: Contact us ASAP, we will update the address in your order. We will not be responsible for any returned order back to China due to in-correct delivery address if you fail to notify us before shipment.